FAQ
Are all the items in your boutique authentic?
Yes, we guarantee the absolute authenticity of every item. As an official digital representative, all pieces, including our signature Collections, are verified originals originating directly from our certified supply chain.
Where are your products dispatched from?
All acquisitions are meticulously inspected by our quality assurance specialists and shipped directly from our dedicated warehouse facility located in New Zealand.
How much does delivery cost?
We are pleased to offer complimentary standard shipping for all orders exceeding €100. For orders below this threshold, a standard flat-rate logistics fee of €20 will be seamlessly applied during checkout.
When will I receive my order?
Total delivery time involves a 1 to 2 business day processing period followed by the transit time. Domestic deliveries typically arrive within 3 to 5 business days, while international transit generally requires 5 to 14 business days.
Can delivery times be delayed?
Yes, while our premium courier networks are highly reliable, unforeseen force majeure events such as severe weather, natural disasters, or remote destination routing can cause unavoidable transit delays of 1 to 7 business days.
What is your return policy?
We provide our esteemed clientele with a comprehensive 30-day unconditional return window. If your acquisition does not perfectly align with your expectations, you may initiate a return within 30 days from the official date of receipt.
Do I have to pay for return shipping?
No, returning an item is entirely complimentary. NZ assumes full financial responsibility for all authorized return shipping logistics to ensure your absolute peace of mind.
Are there any conditions for returning an item?
Yes, to maintain the pristine standard of our inventory, returned items must be in immaculate, unworn condition with all original packaging and protective tags attached. We categorically cannot accept returns for items exhibiting artificial damage or obvious signs of wear.
How long does it take to process a refund?
Once your returned package arrives at our facility and passes our strict quality inspection, we will authorize and process your refund within 1 to 2 business days back to your original payment method.
Which payment methods do you accept?
Our sophisticated checkout gateway accepts a variety of highly secure financial options, specifically supporting Credit Card to accommodate your acquisition preferences.
Is my payment information secure?
Absolutely. All transactions are protected by advanced Secure Socket Layer (SSL) encryption and processed through certified gateways, ensuring 100% fund safety and absolute data privacy.
What should I do if my item arrives damaged?
If a package arrives exhibiting transit damage, or if an item is incorrect, please contact our advisory team immediately. We will promptly coordinate a formal investigation and arrange a complimentary replacement for you.
How can I contact client support?
Our dedicated client advisory team is always available to provide dignified assistance. You may direct your inquiries to our official digital correspondence address at [email protected] at any time.
