Shipping Policy
At NZ, we recognize that the final step of your acquisition journey is just as crucial as the selection itself. We have partnered with premier logistics providers to ensure that your Collections and other luxury items are delivered with the utmost care, speed, and discretion. All orders are directly dispatched from our dedicated warehouse facility located within New Zealand.
Order Processing and Total Delivery Time
To calculate the precise moment you can expect your acquisition, we utilize a straightforward operational formula: Processing Time + Transit Time = Total Delivery Time. All timelines are calculated in official business days, excluding weekends and national New Zealand public holidays.
- Processing Time (1-2 Business Days): Prior to dispatch, every item undergoes a stringent quality assurance (QA) inspection by our specialists to guarantee it meets our exacting standards. Once cleared, it is meticulously packaged in our bespoke protective casing.
- Transit Time: The duration your package remains in the care of our courier network, which varies based on your precise geographical location.
Shipping Destinations, Timelines, and Tariffs
While our operational hub is based in New Zealand, ensuring rapid domestic transit, we are proud to offer comprehensive global shipping capabilities. We routinely cater to our discerning international clientele across Australia and worldwide. Please refer to the official logistics table below for our primary transit corridors and associated rates.
| Destination Region | Estimated Transit Time | Shipping Tariff |
| New Zealand (Domestic) | 3 – 5 Business Days | Complimentary for orders over NZ$100 Standard Rate: NZ$20 |
| Australia (AU) | 5 – 8 Business Days | Complimentary for orders over NZ$100 Standard Rate: NZ$20 |
| Rest of the World (Global Shipping) | 7 – 14 Business Days | Calculated securely at checkout based on destination |
Premium Courier Partnerships
To safeguard the structural integrity and security of your order, domestic New Zealand shipments are entrusted exclusively to the premium network of NZ Post (CourierPost), ensuring fully tracked, signature-required deliveries. For our Australian and global clients, we utilize the expedited international infrastructure of DHL Express. Official tracking credentials will be immediately forwarded to your registered email upon dispatch.
Exceptions and Order Integrity Guarantee
Because every order is subjected to rigorous quality control before it leaves our New Zealand warehouse, dispatch errors are exceedingly rare. However, your complete satisfaction remains our absolute priority. If a package arrives exhibiting transit damage, or if an item is incorrect or missing, you must contact our advisory team immediately upon delivery. We will promptly coordinate an internal investigation and arrange a complimentary replacement without any additional logistical or financial burden on you. Please direct such urgent correspondence to [email protected].
Force Majeure and Remote Area Delays
While our logistics framework is highly reliable, absolute timelines cannot be guaranteed in the event of unforeseen regional disruptions. Please anticipate a potential delay of 1 to 7 business days during periods affected by force majeure events, which include severe weather disruptions, natural disasters, or unexpected national logistics constraints.
Furthermore, distinguished clients residing in designated remote or island territories within New Zealand (such as the Chatham Islands, Stewart Island, or specific Rural Delivery / RD routes) may experience extended transit times beyond the standard domestic estimation. Our dedicated tracking systems will continually update you on your package’s progression until final secure delivery.
